About our products
What makes ALUMAÉ different?
ALUMAÉ was created from a genuine need for body care that does more than simply moisturise. Our approach combines nourishing oils, butters, botanical ingredients and considered actives to support skin that can experience dryness, dullness, uneven tone and a compromised skin barrier. Every formula is created with purpose, turning everyday body care into something your skin can truly benefit from.
Are ALUMAÉ products natural?
We take a considered approach to formulation, combining naturally derived and plant-based ingredients with carefully selected functional ingredients and actives where they provide a genuine benefit to the skin. Rather than formulating around labels, we focus on creating effective, skin-conscious products that feel beautiful to use.
Are your products vegan-friendly and cruelty-free?
Our products are developed with vegan-friendly ingredients and are cruelty-free. Full ingredient lists can be found on each individual product page.
Are your products suitable for melanin-rich skin?
Yes. Melanin-rich skin is at the heart of ALUMAÉ. Our products are thoughtfully developed to address concerns commonly experienced across deeper skin tones, including dryness, dullness and the appearance of uneven tone, while supporting healthy-looking, radiant skin. Our products can be enjoyed across all skin tones.
Are your products suitable for sensitive skin?
We formulate with skin comfort and barrier support in mind. However, everyone's skin is different. If you have sensitive skin, known allergies or an existing skin condition, we recommend reviewing the complete ingredient list on the individual product page and carrying out a patch test before first use. Our fragrance-free products are a great place to start if you prefer to avoid added fragrance.
Do your products contain parabens or sulphates?
We do not formulate our current body care products with parabens or sulphates. Every ingredient has a purpose within the formula, whether that's nourishing the skin, supporting the skin barrier, improving the sensory experience or helping maintain the quality and stability of the product.
Do you offer fragrance-free products?
Yes. We believe beautiful body care shouldn't depend on fragrance. Selected ALUMAÉ products are available in fragrance-free options for those who prefer a simpler sensory experience or choose to avoid added fragrance.
Orders and delivery
How long will my order take to arrive?
Please allow 1–3 working days for your order to be prepared and dispatched. UK standard tracked delivery is estimated at 2–3 working days after dispatch. You'll receive an email with your tracking information once your order is on its way.
Do you offer free UK delivery?
Yes. We offer free standard UK delivery on orders over £40.
Do you ship internationally?
Yes. We ship to selected European and international destinations. Available destinations and delivery costs will be displayed at checkout. If your country isn't currently listed, please contact us at hello@alumae.co.uk.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email containing your tracking details. If you haven't received your dispatch confirmation, please check your spam or junk folder before contacting us at hello@alumae.co.uk.
Returns and order issues
What is your returns policy?
We hope you love your ALUMAÉ products. If you change your mind, please contact us within 14 days of receiving your order. For hygiene and safety reasons, products must be unused, unopened and in their original condition, with any protective seal intact, to be eligible for a return. Please see our full returns policy for further information.
My order arrived damaged or incorrect. What should I do?
We're sorry something wasn't right. Please contact hello@alumae.co.uk with your order number, details of the issue and clear photographs of the product and packaging where applicable. Our team will review it and work to resolve the issue as quickly as possible.
Can I exchange a product?
We don't currently offer direct exchanges. If your product is eligible for return, you can return it in accordance with our returns policy and place a new order for the product you would prefer.
About ALUMAÉ
What is ALUMAÉ?
ALUMAÉ is a UK body care brand created to bring together skin nourishment, targeted care and an elevated everyday experience. Born from founder Jay's own experience of formulating skincare at home for herself and her family, ALUMAÉ grew from something deeply personal into a wider vision for considered skin and body care. Our formulas are created for real skin and real concerns, with particular consideration for melanin-rich skin, dryness, uneven tone and barrier support. This is body care designed to care for your skin beautifully, consistently and intentionally.
Is ALUMAÉ only a body care brand?
Body care is where our story begins, but it isn't where it ends. ALUMAÉ is being built around a wider approach to personal care, with thoughtfully developed collections across Body, Face and Hair planned as the brand grows. We believe care should feel connected, considered and uncomplicated.
Where is ALUMAÉ based?
ALUMAÉ is an independent British brand based in the West Midlands, UK.
How can I contact ALUMAÉ?
For general enquiries, please email hello@alumae.co.uk. We aim to respond within 2 working days. You can also connect with us through our official social channels.
Do you work with content creators and influencers?
Yes. We're always interested in connecting with creators who genuinely align with ALUMAÉ and our approach to skin and body care. For collaborations, please email hello@alumae.co.uk with the subject line LET'S COLLABORATE, including links to your social channels, information about your audience and a little about why you'd like to work with ALUMAÉ.
Delivery lives on the delivery page. Returns live on the returns page.